How to synchronize Documents to Go files between BlackBerry a smartphone and a Desktop computer

Overview

In order to synchronize, the Documents To Go® Desktop for BlackBerry® smartphones application must be installed on a computer.  In addition an application called Documents To Go Files must be installed on the BlackBerry smartphone. When installed, files can be synchronized between the computer and BlackBerry smartphone via USB cable. Once the files are set to synchronize, any changes made will automatically be transferred upon synchronization.

IMPORTANT – The handheld application named Documents To Go Files is not the same as the application named Documents To Go. These applications are different applications that need to be installed separately.

Documents To Go – This is the main part of the Documents To Go software installed on the BlackBerry smartphone. It is made up of 3 applications (Word To Go, Sheet To Go, and Slideshow To Go) and can be found either in a Documents To Go folder (BlackBerry Device Software 4.5) or in the Applications folder (Starting in Blackberry Device Software 4.6). It is used to open, edit and create Word, Excel, and PowerPoint files and is not involved in the synchronization process.
Documents To Go Files – This is a separate application installed on the BlackBerry smartphone which synchronizes with Documents To Go Desktop for BlackBerry on the computer via USB. It is installed separately from the main Documents To Go application and can be found on the BlackBerry smartphone Home Screen (BlackBerry Device Software 4.5) or in the Downloads folder (Starting in BlackBerry Device Software 4.6). It can also be used as a file browser for the BlackBerry smartphone.
Installation:

In order to install the Documents To Go Desktop for BlackBerry and Documents To Go Files applications, see the following links:

Documents To Go Desktop for BlackBerry – Click the following link and download the installer program to the computer: http://www.dataviz.com/blackberrydesktop
Documents To Go Files – Click the following link and enter your email address to have the download link sent to the BlackBerry smartphone: http://www.dataviz.com/bbdtgfiles
Setup & Pairing:

After installing Documents To Go Desktop for BlackBerry on your computer, the BlackBerry smartphone user will be automatically prompted to pair the computer with the BlackBerry smartphone. Before beginning the pairing process, please confirm the following:

The add-on application named Documents To Go Files is installed on the BlackBerry smartphone.
The BlackBerry smartphone must be connected to the computer via USB cable. 
Mass Storage Mode is not currently enabled. Documents To Go will not able to synchronize if the BlackBerry smartphone is connected to the computer in Mass Storage Mode. In order to disable Mass Storage Mode please do the following:
Disconnect the BlackBerry from the computer.
From the Home screen of the BlackBerry smartphone, click Options > Media Card or Memory, or click Options > Advanced Options > Media Card
Press the Menu key and change “Mass Storage Mode Support” to On.
Set the “Auto Enable Mass Storage Mode When Connected” setting to Prompt.
Press Back and Save the changes.
Reconnect the BlackBerry to the computer and select “No” when asked if you want to enable Mass Storage Mode.
Once the BlackBerry smartphone has been paired with the computer, files and/or folders can be added to Documents To Go Desktop and synchronized with Documents To Go Files on the BlackBerry smartphone.